This Privacy Policy outlines how SENNZA STUDIOS ("SENNZA", "we", "our" or "us") collects, uses, stores and protects your personal data when you visit or make a purchase from our website.

By using our services or accessing www.sennzastudios.com ("the Website"), you agree to the practices described in this Privacy Policy. If you do not agree with our policies, please refrain from using the Website.

The Website is operated by SENNZA STUDIOS. For any privacy-related concerns, please contact us:

• Email: info@sennzastudios.com
• Subject: Privacy Request

1. What Personal Data We Collect

When you interact with our Website or purchase our products, we may collect and process the following types of personal data:

• Identification Data: name, surname, date of birth
• Contact Details: email address, phone number, billing/shipping address
• Payment Information: credit/debit card details, PayPal information (processed by third-party payment providers)
• Account Information: login credentials if you create an account
• Transactional Data: order history, invoice data
• Device Information: IP address, browser type, time zone, device type
• Browsing Behaviour: pages visited, time spent, clicks, referring URLs
• Communication Data: customer service inquiries, feedback, reviews

2. Why We Use Your Data (Purpose and Legal Basis)

We process your personal data for the following purposes:

• To manage your order, process payments and deliver products.
• To provide you with customer service and respond to your inquiries.
• To manage your online account.
• To prevent fraud and ensure website security.
• To personalise your shopping experience.
• To send you transactional and promotional communications (only with your consent).
• To analyse browsing behaviour and improve the Website and our services.

Legal bases for processing include:

• Performance of a contract (when you place an order)
• Legal obligations (e.g., tax regulations)
• Your consent (for marketing communications and optional cookies)
• Our legitimate interest (improving services, fraud prevention)

3. How We Collect Your Data

We collect data:

• When you provide it directly (e.g., filling out forms, placing orders)
• Automatically when you browse the Website
• From third-party sources (e.g., analytics services, payment processors)

4. Who We Share Your Data With

We share your personal data only when necessary and with trusted partners:

• Logistics and delivery providers: to deliver your order
• Payment service providers: to process transactions securely
• Technology service providers: for hosting, analytics and CRM systems
• Legal or regulatory authorities: where required by law or to protect our rights

All service providers are contractually bound to maintain the confidentiality and security of your personal data.

5. International Data Transfers

Some of our partners are located outside the European Economic Area (EEA). In such cases, we ensure that adequate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules (BCRs)
• Data transfer agreements

6. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, and to comply with legal obligations. This typically means:

• Orders and invoices: kept for 6 years (in line with Spanish tax laws)
• Account data: retained while your account is active
• Marketing data: until you unsubscribe or withdraw consent

7. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your data
• Request rectification of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time (where processing is based on consent)
• Data portability
• Lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es

You may exercise your rights at any time by contacting  info@sennzastudios.com.

8. Security Measures

We use industry-standard security protocols and technical safeguards to protect your data from unauthorised access, loss or disclosure. These include:

• Encrypted data transfers (SSL)
• Restricted access to data
• Regular audits and monitoring

While we take all reasonable precautions, no system is 100% secure. Please take care when sharing personal data online.

9. Marketing and Communications

If you opt-in, we may send you marketing emails about our products and special offers. You can opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at info@sennzastudios.com.

We do not sell your data to third parties.

10. Use of Cookies

We use cookies to enhance your browsing experience and collect information about how the Website is used. For full details, please refer to our Cookie Policy.

11. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before submitting your data.

12. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in legal requirements or our business practices. Any changes will be posted on this page with a new “Last Updated” date. We recommend reviewing this page regularly.

13. Governing Law

This Privacy Policy is governed by the laws of Spain. Any disputes arising from the interpretation or enforcement of this Policy shall be subject to the exclusive jurisdiction of the courts of Spain.

If you have any questions or concerns about our Privacy Policy or your data, don’t hesitate to contact us at  info@sennzastudios.com.

Last Updated: 18 April 2025

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